Service Policy

Last updated: 26 September 2026

Service delivery

All services are delivered digitally — as source code, installed plugins/modules, deployed applications or configured integrations. No physical goods are shipped.

Requirement review

Every request is reviewed before development. If the requirements are unclear or technically not feasible (for example, missing API access or documentation), we will contact you before any work or payment proceeds.

Delivery method

• Installation on your server or website, using access you provide, or
• Delivery of source code / plugin files through a secure download or repository.

Testing and acceptance

We test the delivered work against the agreed scope. After delivery, please review and report any issue within 7 days so we can address it as part of the order.

Support

Technical support for the delivered scope is included for the period stated in your order or quotation (by default, 15 days after delivery). Ongoing maintenance, new features and updates required by third-party changes can be arranged separately.

Communication

We communicate by email and, where you prefer, WhatsApp. Response times are within business hours.

Acceptable use

We do not develop software intended for fraud, unauthorised access, spam, or any activity that is unlawful or breaches the terms of a third-party platform. We may decline or cancel requests that fall into these categories.

Access and credentials

Please share only the access needed for the project, and change passwords after delivery. We use provided credentials solely for your project.

Contact

For any question about this policy, contact us through our contact page or using the details below.