Refund & Cancellation Policy

Last updated: 26 September 2026

Our services are custom development work carried out for you. Because time and effort are spent on your project from the moment work starts, refunds depend on the stage the project has reached.

100% refund if we don't deliver on time

Every project receives a written delivery timeline (in the quotation or order confirmation) before development begins. If we do not deliver the agreed scope within that delivery time, you can request a 100% refund of the amount paid for that project.

The delivery time is extended, and the guarantee applies to the new date, when a delay is caused by:

• access, credentials, content or information from your side that is missing or provided late;
• changes to the scope or new requirements that you request after the timeline is agreed;
• third-party dependencies outside our control, such as payment gateway / API approvals or provider outages.

Any such extension is communicated to you in writing (email or WhatsApp) at the time it happens.

Before development starts

If you cancel after payment but before any development work has begun, you are eligible for a full refund of the amount paid, less any non-refundable fees charged by the payment provider (see below).

After development has started

If you cancel after work has started, we will refund the amount paid minus the value of work already completed, calculated proportionally to the agreed scope. We will share a short breakdown of the completed work with you.

Completed and delivered work

Once the agreed scope has been delivered, refunds are generally not available. If the delivered work does not match the agreed scope, please tell us — we will first fix the issue at no extra cost. If we cannot deliver what was agreed, a full or partial refund will be offered.

Changes to requirements

Changes to requirements after the scope is agreed may affect pricing. A change of mind about requirements is not, on its own, a reason for a refund of work already completed.

If we cannot deliver

If we are unable to deliver a project for reasons within our control, you will receive a full refund of any amount paid for the undelivered work.

Payment provider fees

Transaction fees charged by payment gateways are handled according to the payment provider's rules. Where a provider does not return its fee on refunds, that fee may be deducted from the refund amount. We will tell you before processing.

How to cancel an order

Send a cancellation request by email or WhatsApp with your Order ID. Cancellations are confirmed in writing within 1 business day, and any refund due is processed as described below.

How to request a refund

• Contact us with your Order ID and the reason for your request.
• We will respond within 3 business days with an assessment.
• Approved refunds are issued to the original payment method (card, bank account or wallet used for payment) within 5–7 business days of approval. Your bank or card issuer may take additional time to show the credit.
• Refunds are made in the currency of the original payment. We do not control currency conversion rates or fees applied by your bank for international payments.

Contact

For any question about this policy, contact us through our contact page or using the details below.